This Privacy Policy describes how StarSat International / Star Sat Trading LLC (“StarSat”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website https://starsat.com or purchase our products and services. By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
StarSat International (Star Sat Trading LLC) is a leading provider of satellite receivers, digital TV equipment, and related accessories. Our registered office is in Dubai, UAE. Our website address is: https://starsat.com
For any privacy-related enquiries, you may contact us at:
Email: [email protected]
Address: Star Sat Trading LLC, Dubai, United Arab Emirates
2. Information We Collect
We collect information you provide directly to us, as well as information gathered automatically when you use our website. This may include:
- Personal Identification Information: Name, email address, phone number, shipping and billing address.
- Account Information: Username, password, and preferences when you create an account.
- Order & Transaction Information: Purchase history, payment method details (we do not store full card numbers), and order status.
- Technical Information: IP address, browser type and version, device identifiers, pages visited, time spent on pages, and referring URLs.
- Communication Data: Any messages, enquiries, or feedback you send us via contact forms, email, or WhatsApp.
- Cookie Data: As described in our Cookie Policy below.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including shipping and delivery.
- To manage your account and provide customer support.
- To send order confirmations, invoices, and shipping updates.
- To respond to your enquiries and resolve complaints.
- To improve our website, products, and services.
- To send marketing communications where you have given consent (you may unsubscribe at any time).
- To comply with legal obligations and enforce our terms and conditions.
- To detect and prevent fraud or unauthorised access.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: Processing necessary to fulfil your orders and provide our services.
- Legitimate Interests: To improve our website, prevent fraud, and communicate with customers.
- Consent: For marketing communications and optional cookies.
- Legal Obligation: Where we are required to process data by applicable law.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:
- Essential Cookies: Required for the website to function properly (e.g., shopping cart, login sessions). These cannot be disabled.
- Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). These are only set with your consent.
- Marketing Cookies: Used to deliver relevant advertisements. Only set with your consent.
- Preference Cookies: Remember your settings and preferences for future visits.
You can control cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience.
6. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:
- Service Providers: Trusted third-party companies that help us operate our website, process payments, and deliver orders (e.g., payment gateways, courier services, hosting providers). These parties are contractually bound to handle your data securely.
- Legal Compliance: Where required by UAE law, court order, or government authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
- With Your Consent: For any other purpose where you have given explicit consent.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 5 years in compliance with UAE commercial law. Marketing data is retained until you unsubscribe or withdraw consent.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Restriction: Request that we restrict the processing of your data in certain circumstances.
- Portability: Request a machine-readable copy of your data.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Withdraw consent for marketing communications at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.
11. Children’s Privacy
Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
12. International Data Transfers
As an UAE-based company, your data is primarily stored and processed within the UAE. If data is transferred internationally (e.g., through cloud-based service providers), we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
StarSat International / Star Sat Trading LLC
Dubai, United Arab Emirates
Email: [email protected]
Website: https://starsat.com
Last updated: August 2026